Refund & Return Policy
At GeoPack General Trading LLC, we stand behind the quality of everything we supply — from fresh produce to health products, sheep casings, and professional services. Here's how returns and refunds work across our divisions.
Because GeoPack operates across four distinct business divisions — each with different products, shelf lives, and regulatory requirements — our refund and return terms vary slightly by category. Please review the section relevant to your order below. If you're ever unsure, our team is happy to walk you through it.
Policy by Division
Return and refund terms tailored to each product category
Fresh Fruits & Vegetables
Mango BazaarDue to the perishable nature of fresh produce, refunds and replacements are handled on a case-by-case basis:
- Report quality issues (damaged, spoiled, or mismatched items) within 24 hours of delivery, with photos.
- Approved claims are resolved via replacement or credit note — cash refunds are limited to bulk/wholesale orders.
- Once produce has been accepted and signed for in good condition, later claims cannot be honored.
- Custom or bulk export orders are non-cancellable once dispatched.
Sheep Casing Supply
Import / ExportSheep casing shipments follow international trade terms and quality-grading standards agreed at the time of order:
- Claims for grade or specification discrepancies must be raised within 48 hours of receipt, supported by inspection documentation.
- Refunds or credit notes apply only where GeoPack fails to meet the agreed specification, grading, or documented quality standard.
- Custom-cured, packed, or made-to-order shipments are final sale and not eligible for return.
- All claims are subject to the terms of the applicable purchase/export agreement.
Health & Wellness
HerboGateFor hygiene and safety reasons, health and wellness products follow strict return conditions:
- Unopened, sealed products may be returned within 7 days of delivery with proof of purchase.
- Opened, used, or tampered products cannot be returned or refunded, except in the case of a verified manufacturing defect.
- Items damaged in transit must be reported within 48 hours with photo evidence for a replacement.
- Refunds are issued to the original payment method within 7–10 business days of approval.
Accounting Services
Professional ServicesAs a service-based division, refunds are handled differently from physical goods:
- Fees for work already performed or delivered (reports, filings, statements) are non-refundable.
- Cancellations made before work commences may be eligible for a full or partial refund, per the signed engagement letter.
- Service disputes are reviewed individually and resolved in line with the agreed scope of work.
- Retainer or subscription-based packages follow the cancellation terms outlined in the client agreement.
How to Request a Return or Refund
A simple four-step process for every division
Contact Us
Email or call our team within the applicable reporting window for your product category.
Share Details
Provide your order/invoice number, photos, and a description of the issue.
Review
Our team inspects the claim and confirms eligibility, usually within 2–3 business days.
Resolution
Approved claims are resolved via replacement, credit note, or refund to the original payment method.
General Terms
Conditions that apply across all divisions
Proof of Purchase
All refund or return requests must be accompanied by a valid invoice, order number, or delivery note. Requests without proof of purchase cannot be processed.
Refund Timelines
- Approved refunds are processed within 7–10 business days.
- Bank or card processing times may add a few additional days.
- Cash-on-delivery orders are refunded via bank transfer.
Shipping & Handling Fees
Original delivery charges are non-refundable unless the return is due to an error or defect on GeoPack's part. Return shipping costs, where applicable, are the customer's responsibility unless otherwise agreed.
Damaged or Incorrect Orders
If you receive a damaged, incorrect, or incomplete order, notify us immediately with photos so we can arrange a replacement or refund at no extra cost.
⚠ Non-Refundable Situations
Refunds cannot be issued for: change of mind after acceptance of perishable goods; custom-cured or made-to-order sheep casing batches; opened or used health/wellness products (barring defects); and professional services already rendered. This policy is in addition to, and does not override, any specific terms agreed in a signed contract or purchase order.
Need Help With a Return or Refund?
Our customer care team is ready to assist — reach out and we'll guide you through the process.
